FREQUENTLY ASKED QUESTIONS
All answers to your questions.
IS A VISIT ON SITE POSSIBLE?
No. Visits are not possible without prior arrangement. Product pickups can be scheduled by appointment.
ARE THERE SPECIAL BENEFITS FOR FIRST-TIME CUSTOMERS?
The initial contact is free. During this meeting, the basic possibilities for collaboration will be discussed together. If you are a student or receiving social benefits, this can be taken into account.
WHAT CAN I DO IF I AM NOT SATISFIED WITH TW CUSTOM MANUFACTURING?
Contact us through the contact form, and we will find a solution.
HOW LONG DO I HAVE TO WAIT FOR A RESPONSE?
Due to a high volume of inquiries, there may be delays; however, we typically respond within 24 hours.
CANCELLATION POLICY
For products from the shop, you have a cancellation policy of one month (the buyer pays for return shipping).
For custom orders, there is no right of withdrawal. The District Court of Düsseldorf (document number: 23 S 111/13 U) ruled on February 12, 2014, that consumers do not have the right to withdraw from customized products purchased online, as these cannot be resold.